BBC - The Railway Keeping Britain on Track (2013) Part 1 King's Cross

Documentary series which goes behind the scenes of the rail network, revealing the inner workings of one of Britain's biggest and oldest institutions.

Part 1: King's Cross

The 1970s concourse at London's King's Cross station is cramped and dark, doing nothing to help the spirits of passengers - something that Alexis Bailey, who works on the passenger information point, knows all too well from her experience of dealing with frustrated travellers. There is hope that a brand new concourse will lift everyone's spirits. East Coast manager Steve Newland wants the opening to coincide with customer service levels worthy of a five-star hotel, a vision that is frustrated when broken-down trains and fatalities on the line bring everything to a standstill. Laxman Keshwara has worked at the station for 35 years, during which time he has witnessed both an IRA bombing and the King's Cross fire. He is a much-loved staff member but retirement beckons and is last day at work is a very sad one for everyone at the station.

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